The Garda Verifier explored how digital identity could work in one of the most demanding service interactions. By grounding the work in research and close collaboration with stakeholders, the experience became simpler, faster and more intuitive while remaining consistent with the wider Digital Wallet ecosystem.
The project reinforced the importance of designing for trust, particularly in moments where people may feel under pressure. It also demonstrated how an established design system can be thoughtfully adapted to support specialised user needs without sacrificing consistency or accessibility.
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